Privacy Policy

Last updated: 14 March 2026

Pretoria Transfer Guide ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This privacy policy explains what personal information we collect, how we use it, and your rights as a data subject.

1. What information we collect

We collect personal information in the following ways:

• Contact and quote forms: When you submit a quote request or contact form, we collect your name, email address, phone number, suburb, and any additional information you choose to provide.
• Tool usage: When you use our OTP Creator or Lease Agreement Creator, we may collect the information you enter to generate your document (such as property details and parties' information).
• Browsing data: We collect standard server logs, including your IP address, browser type, and pages visited, to operate and improve the website.
• Cookies: We use cookies to remember your preferences (such as cookie consent status) and to gather anonymised analytics data. See section 7 below.

2. How we use your information

We use your personal information only for the purposes for which it was collected:

• To respond to your enquiry or quote request;
• To provide the tools and services you have requested;
• To generate documents you have requested using our tools;
• To communicate with you about your matter, including by WhatsApp if you have consented;
• To comply with our legal and regulatory obligations as a law practice; and
• To improve the functionality and content of this website.

We do not use your personal information for unsolicited marketing without your explicit consent.

3. Who we share your information with

We do not sell, rent, or trade your personal information. We may share it in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating the website (such as hosting providers and email delivery services) — but only to the extent necessary and subject to appropriate data processing agreements.
• Legal requirements: We may disclose personal information if required to do so by law, court order, or regulatory authority.
• Professional obligations: As a law practice, we may be required to comply with anti-money laundering and FICA obligations, which may involve sharing information with the Financial Intelligence Centre.

4. Your rights under POPIA

As a data subject, you have the following rights under POPIA:

• Right to access: You may request confirmation of whether we hold personal information about you, and a copy of that information.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal information in certain circumstances.
• Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg/.

To exercise any of these rights, contact us at martin@mjkinc.co.za.

5. How long we keep your information

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Conveyancing records are subject to minimum retention periods under South African law. General enquiry information is typically retained for 5 years.

6. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. This includes encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use the following types of cookies on this website:

• Essential cookies: Required for the website to function (e.g., session cookies). These cannot be disabled.
• Preference cookies: Remember your settings (e.g., cookie consent). These are set only after you acknowledge our cookie notice.
• Analytics cookies: Help us understand how visitors use the site, using anonymised data. We use these only with your consent.

You can manage cookies through your browser settings. Disabling cookies may affect some functionality of this website.

8. Changes to this policy

We may update this privacy policy from time to time. We will indicate the date of the latest update at the top of this page. Continued use of the website after an update constitutes acceptance of the revised policy.

9. Contact

For any privacy-related queries or to exercise your POPIA rights, contact our Information Officer:

• Email: martin@mjkinc.co.za